Operations guide
Building structure around an evolving product
Structured product and workflow information into a dependable reference as the platform evolved.
Senior Technical Writer | Technical Documentation |
Knowledge Management | AI-Assisted Content Strategy
Bringing structure
to your content
and clarity to
your users
Selected work
Writing Samples
My work spans documentation, instructional content, user assistance, and content transformation. These samples represent four different approaches to solving content problems: building information from the ground up, translating it for learning, reworking legacy content, and guiding users through a task or experience.
Training guide
Turning product knowledge into teachable content
Translated platform workflows into clear, sequential scripts for future in-product video tutorials.
Help article
Transforming legacy content into useful guidance
Substantially rewrote and restructured outdated participant content, bringing it into alignment with the current experience.
Panelist user guide
Guiding participants through the complete journey
Rebuilt participant guidance around the journey from joining and verification through response submission and payment.
What I bring
Skills
Documentation
Technical Writing, SOP Development, Process Documentation, User Guides, Job Aids
Collaboration
Agile, Scrum, Stakeholder Management, Cross-functional Collaboration
Product Development
Iterative Development, QA Collaboration, Documentation Lifecycle
Content Platforms
ServiceNow, Confluence, SharePoint, HubSpot
Knowledge Management
Knowledge Base Authoring, Help Articles
Tools
Google Workspace, Microsoft 365, Visio, Snagit, Acrobat, Slack, Teams
Design & Training
Instructional Design, Adult Learning, Information Architecture, Content Strategy
Let’s connect